Frequently Asked Questions

Thank you for visiting Byakko.


Each of our items carries a piece of Japan’s spirit, shaped by time, care, and craftsmanship.


Below are some of the most common questions we receive.
If you need help or have any concerns, please feel free to reach out.

Shipping and Delivery

All items are shipped directly from Japan with care.

Apparel: Sent by EMS (Japan Post). Delivery usually takes around one week.
Furniture: Shipped by sea to ensure safety and sustainability. Delivery time varies depending on your location.

If you would like faster shipping by air, please contact us and we will do our best to arrange it.
Every piece is carefully packed to arrive safely at your home.

Payment and Duties

We accept major credit and debit cards, PayPal, and other secure payment methods.

Import taxes and duties are not included in the item price or shipping cost.
Please check with your local customs office for information about these fees before placing your order.

Returns and Exchanges

Because each Byakko item is vintage and one of a kind, we are unable to accept returns or cancellations after purchase.
Please review the photos and descriptions carefully before ordering.

If your item arrives damaged during shipping, please contact us within seven days.
We will do our best to resolve the issue promptly.

About Vintage Condition

Each piece has lived a long life before reaching you.
Small marks, fading, or scratches are signs of its history, not defects.
We believe these traces of time are what make every item truly beautiful.

If you would like more photos or details about a product’s condition, please let us know before purchasing.
We are happy to share additional information.

International Orders

We are proud to share Japanese craftsmanship with people around the world.
If your country is not listed at checkout, please contact us directly so we can help arrange delivery.

Contact Us

If you have any questions or need support, please contact us through our Contact page.
We are always happy to assist and share more about the stories behind each item.