Frequently Asked Questions (FAQs)
Q: What are the available sizes for apparel?
A: We offer a range of sizes for our apparel products. Please refer to the individual product pages to check the specific size options available for each item. Sizes are provided in centimeters (cm) for your convenience.
You can find the size guide for our products size information page. Please refer to the size guide to ensure you select the right size for your needs.
Q: I was able to purchase when the item was in stock, but my order was canceled due to unavailability.
A: We operate multiple stores, and depending on the timing of your order, it's possible that the item went out of stock. In such cases, we will cancel the order and provide a refund.
Q: What is the order process after I place an order?
A: After you place an order, we will send an "Order Confirmation" email within 5 business days of your order. If there are any issues with your order, we'll contact you via email.
Q: I haven't received any emails from your store.
A: If you haven't received order confirmation emails or responses to your inquiries, please check your "Spam" or "Junk" email folder. If you still haven't received our emails, please contact us through our Contact Us page.
Q: What are the shipping methods and delivery times for different products?
A:
Apparel: We use EMS for apparel items, which typically takes around one week for delivery.
Furniture: For larger furniture items, we opt for sea freight. Details regarding shipping methods for furniture will be included in the confirmation email sent after your order is placed. If you prefer expedited delivery via air freight, please contact us to make arrangements.
Q: I want my order to be shipped to a different address than I provided during checkout.
A: If you wish to change the shipping address immediately after placing your order, we might be able to accommodate your request. However, if some days have passed since the order, it may not be possible. Please reach out to us to discuss your address change request.
Also, please ensure that you input the shipping information accurately during the ordering process.
Q: What if I want to have my order shipped to a country other than the UK?
A:We are happy to ship internationally.If you wish to have your order shipped to a country outside the UK, please contact us for assistance.
Q: The received product doesn't match the image.
A: We make every effort to represent the colours and textures of our products as accurately as possible in the product images. However, the appearance of items may vary slightly due to differences in individual computer settings. If necessary, we can provide additional photos; please contact us to discuss your concerns.
Q: What is your return policy?
A: Due to the nature of our products, we do not accept returns or cancellations. Please carefully consider your purchase before placing an order.
However, if a product is damaged during shipping, we may consider accepting a return. Please contact us within 7 days of receiving the item.
Please note that vintage apparel items are not sold as new and may exhibit signs of wear and tear.
Therefore if you have any questions about the product, feel free to ask us anything via 'Contact Us' before making a purchase.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure online payment options.
Rest assured that your financial information is secure with us.
Q: VAT and other charges?
A: Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the responsibility of the buyer.
Please check with your country's customs office to determine these additional costs before making a purchase.