Where do you ship from?

All BYAKKO orders are shipped from Japan and carefully packed before dispatch.

How long does delivery take?

Delivery times depend on the destination and shipping method. International orders for smaller items such as kimono, garments, ceramics and craft objects typically arrive within approximately one to two weeks.

Customs procedures or circumstances outside our control may occasionally result in longer delivery times.

Will I receive tracking information?

Yes. Tracking information will be provided when available once your order has been dispatched.

What payment methods do you accept?

We accept major credit and debit cards, PayPal and other secure payment methods available at checkout.

Are import taxes and customs duties included?

Unless otherwise stated, import taxes, customs duties and other charges imposed by the destination country are not included in the item price or shipping cost.

These charges are the responsibility of the recipient. Please check with your local customs authority before ordering if you would like to understand the potential costs.

Can I return or exchange an item?

Because many BYAKKO pieces are one of a kind, vintage, handmade or individually restored, we do not generally accept returns, exchanges or cancellations after an order has been placed.

Please review the photographs, description, dimensions and condition information carefully before purchasing.

What if my order arrives damaged?

If an item arrives damaged during transit, please contact us as soon as possible with photographs of the item and its packaging. We will review the situation and determine the appropriate next steps.

Will vintage pieces show signs of age?

Many of the things we select have lived a life before reaching you. Small marks, fading, scratches, unevenness and other traces of use may be present.

These qualities are not necessarily defects. They are often part of an object's history and character.

Are handmade pieces perfectly uniform?

Handmade pieces may have subtle variations in shape, colour, texture or finish. These variations are a natural part of the making process.

How do you describe condition?

We describe the condition of each item as carefully and honestly as possible on its product page. If you would like additional photographs, measurements or information, please contact us before purchasing.

How do you identify the pieces you sell?

We provide the information available to us about each piece, including its origin, material, maker or studio where known, and approximate age where relevant.

What if the maker or exact age is unknown?

When the maker, origin or exact date cannot be established with certainty, we will say so rather than speculate. Our aim is to present each piece as accurately and transparently as possible.

What is Kintsugi?

Kintsugi is a traditional Japanese approach to repairing broken ceramics in which the repaired areas are incorporated into the object's appearance rather than hidden.

Are Kintsugi pieces actually repaired?

Yes. Each Kintsugi piece has undergone an individual restoration process. Visible seams and variations are part of the finished object and are described on the product page.

Why are Kintsugi pieces released only occasionally?

Traditional restoration is a careful, time-consuming process. We release pieces when they are ready rather than rushing the process to maintain a constant flow of new products.

Do you ship internationally?

Yes. BYAKKO ships internationally from Japan.

My country is not available at checkout. What should I do?

Please contact us if your country is not currently listed. We will check whether delivery can be arranged.