About this policy

BYAKKO respects your privacy and is committed to handling your personal information responsibly.

This policy explains what information we may collect when you use byakko.co, how we use that information, when it may be shared with service providers, and the choices available to you.

By using our website or purchasing from BYAKKO, you acknowledge the practices described in this Privacy Policy.

Information we collect

Information you provide

When you place an order, contact us, subscribe to our newsletter or otherwise interact with BYAKKO, we may collect information such as:

• First and last name
• Email address
• Billing and shipping address
• Telephone number
• Order and purchase information
• Information you provide when contacting us

Information collected automatically

When you visit our website, certain information may be collected automatically through Shopify and related technologies. This may include information such as your IP address, browser type, device information, pages visited, referring pages, and general information about how you interact with the website.

How we use your information

We use personal information only for purposes reasonably connected with operating BYAKKO and providing our services. These purposes may include:

• Processing and fulfilling orders
• Arranging shipping and delivery
• Communicating with you about your order
• Responding to enquiries and customer support requests
• Sending newsletters and other communications where you have subscribed
• Improving our website, products and customer experience
• Understanding website usage and the effectiveness of our marketing
• Preventing fraud, misuse and security issues
• Complying with applicable legal obligations

Our communications

If you subscribe to the BYAKKO newsletter, we may use your email address to send you updates about new pieces, stories, journal articles and other BYAKKO news.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Cookies & similar technologies

BYAKKO uses Shopify to operate our online store. Shopify and associated technologies may use cookies, pixels, tags and similar technologies to provide essential store functionality, understand website usage, maintain security and, where applicable, support marketing and advertising activities.

Cookies may allow the website to remember certain information, maintain your shopping experience and help us understand how visitors use the site.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.

You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-party services

BYAKKO relies on third-party service providers to operate parts of our website and business. These providers may process personal information on our behalf where necessary to provide their services.

These may include providers involved in areas such as:

• E-commerce and website hosting
• Payment processing
• Shipping and delivery
• Email and newsletter delivery
• Website analytics
• Fraud prevention and security

These providers may process information in accordance with their own privacy policies and applicable laws.

International data transfers

BYAKKO is based in Japan and serves customers internationally. Depending on the services we use and your location, your personal information may be processed or stored outside your country.

Where required by applicable law, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.

Your choices and rights

Depending on where you live and which laws apply to you, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also unsubscribe from marketing communications at any time.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.

Keeping your information secure

We take reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

BYAKKO is not directed specifically toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the situation.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Contact us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact us through our Contact page.

Contact BYAKKO